How did Primum Pharma transform its fulfillment operations with fiCommerce?
Primum Pharmaceuticals and Healthcare Services Inc. (Primum Pharma) is the official distributor in Türkiye of the Blue Cap®, Glizigen® and Retorna® brands, developed and manufactured by Catalysis Spain.
Primum Pharma provides trusted partnership services to multinational companies for the distribution and promotion of pharmaceutical, medical, and dermocosmetic products across Türkiye, the Middle East, Eastern Europe, Russia/CIS countries, Israel, and other international markets.
- Dermocosmetics & Medical Devices
- Türkiye
Primum Pharma & fiCommerce
Primum Pharma
&
fiCommerce
Watch our customer success story to discover how Primum Pharma reduced its operational workload and increased customer satisfaction by outsourcing its fulfillment operations to fiCommerce.
The Need
As sales expanded through pharmaceutical warehouses, pharmacies, and digital marketplaces (Amazon, Trendyol, Hepsiburada, and N11), order fulfillment, packing, inventory tracking, and shipping processes gradually became a significant operational burden.
With increasing order volumes, the company had to dedicate more time to operational processes, making it difficult to focus on marketing, business development, and expanding its distribution network. As a result, Primum Pharma required a reliable fulfillment partner to manage its operations more efficiently.
Solution
With fiCommerce's fulfillment infrastructure covering warehousing, order management, and end-to-end operational processes, every stage—from goods receiving to order dispatch—was managed seamlessly through a single solution.
Thanks to fiCommerce's flexible operational structure, the system integration was completed quickly, allowing operations to go live in a short time. This enabled Primum Pharma to shift its focus from day-to-day operational tasks to marketing and business development initiatives.
Since we started working with fiCommerce, we've been able to focus much more on our core business. Contrary to our initial concerns, our costs did not increase—in fact, the increase in sales more than compensated for it. Thanks to fiCommerce's flexibility, speed, and transparent way of working, I can confidently recommend them to other companies.
Primum Pharma's Fulfillment Journey
On-Time Shipping
On-Time Goods Receiving
Order Accuracy Rate
Focus on sales,
leave logistics to us!
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Other Customer Stories
How did ZORLU TEKSTIL increase logistics efficiency with fiCommerce in its European operations?
Zorlu Tekstil is a globally operating brand in the field of home textiles and industrial textiles. It houses strong brands such as Valeron, Linens, and TAÇ. Alongside bed linen sets, its wide product range includes complementary items such as bedspreads, coverlets, bathrobes, and towels. With its sustainable production approach and innovative technologies, it holds a leading position in the industry.
- Home Textiles and Industrial Textiles
- Europe
